1. How Do I Change My Username, Email Address or Password?
Open My account after signing in and update the available fields, then save. Changing your username requires Premium. A confirmed email address cannot be edited in this form; contact support if you need help with it. You can set a new password in the password fields.
2. I Can't Remember My Username and/or Password. How Can I Find It Again?
Use Forgot password? on the sign-in page with the email address associated with your account. Follow the reset instructions sent to that address. If you registered through Apple or Google, try the same sign-in method. Contact support if you no longer know which email address you used.
3. Can I delete my account?
Yes. Open the account deletion screen for your sheytoonak account and read its warnings before confirming. Deletion is permanent and cannot be undone. Manage any active subscription first, including subscriptions purchased through Apple or Google. Cancelling a subscription and deleting an account are different actions.
4. How can I see who has favorited me, viewed my profile or sent a message to me?
Open Notifications after signing in to review account activity such as favorites, profile visits and messages. Open your inbox to read conversations. Email delivery depends on your notification preferences; an activity does not guarantee that you will receive a separate email for every occurrence.
5. Are the messages I send to other members anonymous?
No. Messages are associated with your account and the recipient can see what you send. Member messaging does not require you to share your personal email address or phone number, but it does not make you anonymous. The recipient may copy or share messages. Only include information you are comfortable disclosing. Read our privacy policy for how the service handles information.
6. Can I include my personal email address as part of my message to another member?
You can choose to share contact information, but you do not need to. Continue using member messaging until you feel comfortable. Never send passwords, verification codes or sensitive account information, and do not let another person pressure you to move the conversation elsewhere.
7. How can I chat with other members?
Open a member profile and use the message button to start a one-to-one conversation. Both people do not need to be online at the same time. Free messaging has a waiting period; follow the timer shown in your account. Premium removes that cooldown, but does not override blocking or account restrictions.
8. How do I block a member from contacting me?
Use the Block control on the member profile to stop contact. If you also want to raise a concern about harassment, impersonation or suspicious behaviour, use the report option. Include the relevant username and details when contacting support. You can block and report the same member.
9. How do I know if I have new messages in my inbox?
Check your inbox and notifications after signing in. Unread activity can be indicated by a count such as 1. Email notifications depend on your saved preferences, and mobile push notifications also depend on device permissions. Manage email alerts under Email notifications.
10. How do I send a message?
Open the member profile and select the message button to write an introduction. A mutual like is not required. If you already have a conversation, continue it from your inbox. Follow any waiting-time information shown before sending again; blocked members cannot contact each other.
11. How do I unblock a member?
Open Blocked members in your account and select the unblock control beside the person. This removes the block you placed; it does not remove a block set by the other person. Unblocking is optional, and you do not need to resume a conversation.
12. What if I write members and do not receive responses?
Someone may be busy, inactive or not interested in continuing. Give them time and avoid repeated follow-ups. Premium does not guarantee replies or another person's interest. A short message about something in their profile is more useful than sending the same introduction repeatedly.
13. How can I control which email notifications I receive?
Open Email notifications after signing in, change the toggles for the types of emails you want and save. Options include messages, favorites, visitors, connections, marketing and re-engagement emails. Mobile push permissions are managed separately in your device settings.
14. What is the News Feed or Promotion?
The email preferences screen includes Promotion and News Feed and re-engagement options. Use these controls to choose whether you receive those emails and save your changes. These preferences are separate from message, visitor and connection notifications; they do not describe a public social news feed.
15. How do I change my email username, e-mail address or password?
Use My account to edit available account details and save your changes. Username changes require Premium, and confirmed email addresses are not editable in this form. Contact support about a confirmed email address that needs attention. Leave password fields empty if you do not want to change your password.
16. I can't remember my username and/or password. How can I find it again?
Select Forgot password? on the sign-in page and enter the email linked to your account. Check your inbox and spam folder for reset instructions. Use the same Apple or Google sign-in method if that is how you registered. Support will not ask you to send your password or verification codes.
17. What is the map, and why isn't there more than a certain number of kilometers to find a match?
The map in My account displays the location used by your account and distance preferences. Check that it represents the correct area. You can use the current-location control when your browser supports it and you grant permission. Choosing a different location manually requires Premium.
18. Why there isn't more than 3500 kilometers distance to find a match based on my location?
Your account offers a set of distance preferences. Choose from the options displayed and keep your location accurate. Search results also depend on the available members and your other criteria; increasing a distance preference does not guarantee more suitable people. If you are considering someone farther away, discuss practical travel and communication expectations early.
19. How do I upload photos?
Open your profile editing screen and use the photo upload area to select images from your device. Follow the file requirements and any feedback shown there. Photos go through review before appearing to other members, so a completed upload does not necessarily mean a photo is already visible.
20. How many photos can I upload?
Use the remaining photo spaces shown in your profile editor as your guide. If the uploader says you have reached the limit, remove an unwanted photo before adding another. Choose recent, clear pictures that represent you rather than uploading several nearly identical images.
21. How many megabyte each photo should be?
Follow the maximum file size and accepted image formats displayed in the uploader. If a file is rejected, reduce its size or export it in a supported format and try again. If it still fails, contact support with the error message rather than repeatedly uploading the same file.
22. What is a primary photo and how can I add one?
Your primary photo is the main image used to represent your profile. In the photo editor, use the primary-photo control on an approved image. A photo still awaiting review cannot serve as an approved primary photo. Choose a clear, recent picture that represents you.
23. How can I delete a photo?
Open your profile photo editor and use the delete control for the image you want to remove. Read the confirmation before continuing. If you delete the image you were using as your primary photo, check which approved photo represents your profile afterward.
24. Why should I add my photo?
A recent photo helps other members recognise you and understand your profile. Choose an image you are comfortable sharing and check its background for private details. A photo is not proof of identity or a guarantee that someone will reply; written interests and respectful conversations matter too.
25. How do I purchase a Premium Membership?
After signing in, open the membership purchase screen to review the current plans. Check the price, billing period, renewal terms and features before purchasing. If you subscribe in an Apple or Google app, review the corresponding store purchase screen and manage that purchase through the same store account.
26. How do I request a refund?
Cancellation stops future renewal according to your subscription terms; it does not automatically request or issue a refund. For a website purchase, contact support with the purchase details and review the refund policy in the terms and conditions. For a store purchase, use the applicable store refund process. Do not send full card details. Contact support promptly if you are unsure which process applies.
27. How do I view or change my subscription plan?
Open your subscription settings to review the current website plan and the actions available for it. Follow the information displayed before changing, cancelling or resuming a subscription. If you purchased through Apple or Google, manage the subscription through that store account instead.
28. How do I view or edit my billing information?
For website purchases, use your account's billing or payment-method settings to view the available controls. Purchases through Apple or Google use the payment details in the corresponding store account. Do not send your full card number or security code through messages or the contact form.
29. In the event I purchase a yearly or half-yearly Premium Membership package and wish to end my subscription before my Premium Membership expires, can I receive a refund for the balance of Premium Membership time remaining?
Cancelling renewal does not automatically refund unused membership time. Review the refund and subscription provisions in the terms and conditions and the terms of your purchase. Contact support about a website purchase, or the relevant store about a store purchase, if you need a decision about your particular payment.
30. What is a Premium Membership?
Premium is an optional paid membership. Review the current purchase screen for its features, price and billing period. In particular:
- Premium removes the free messaging cooldown.
- Blocking and account restrictions still apply.
- A subscription does not guarantee replies or relationship outcomes.
- Review the renewal and cancellation terms before purchasing.
31. What is Auto-Renew?
Auto-renew means a subscription renews and charges again under the price and billing period shown for your plan unless cancelled. Check the next renewal date in your subscription settings. For Apple or Google purchases, check the store subscription screen. Do not assume renewal is monthly or offered at a reduced price.
32. When my Premium Membership expires, will I still be able to send and receive messages?
You can continue using free messaging, subject to its waiting period and account restrictions. Premium expiry does not mean you can only reply to Premium members. Follow the cooldown information shown when sending, and remember that neither free nor paid access overrides a block.
33. How do I delete my profile?
Use Delete account and read the confirmation carefully. Review the account deletion instructions before continuing.
- Deleting an account is permanent.
- Cancellation and account deletion are different actions.
- Manage an active subscription through the website or store where you purchased it.
- Deletion does not automatically request a refund. If you only want a break, consider the profile visibility setting instead.
34. How do I hide my profile?
Open My account, change the visibility setting and save. Check the Visible or Hidden status shown there. Hiding your profile is different from deleting your account or cancelling a subscription. Do not rely on hiding to erase previous conversations or information you have already shared with someone.
35. How do I update my profile?
Open your profile editing screen, update your details or prompt answers and save. Use My account for account details such as your preferences and password. Follow any validation or photo review feedback shown. If an update does not appear as expected, contact support with the specific field and error message.
36. Why is my profile not appearing in Search results?
Check your account settings and the criteria being used to find you:
- Make sure your profile visibility is set as intended and your location and other details are accurate.
- Results depend on search criteria, account eligibility and available profiles. A photo awaiting review does not establish a promised profile approval time. Contact support if you cannot explain the issue from the information shown in your account.
37. How should I begin my correspondence with a member?
Begin with a short message about something the person has chosen to share in their profile. Give them time to reply and do not ask for private contact details immediately. A shared language or background does not establish trust. For examples, see our dating guides.
38. Should I exercise caution?
Yes. Take your time, protect personal information and stop if someone pressures you to send money or disclose private details. Do not send passwords or verification codes. A profile, approved photo or paid membership does not guarantee someone's identity or intentions. Use blocking and reporting when appropriate.
39. Should I request a photo?
You can ask respectfully, but another person may choose not to share more pictures. A photograph does not prove identity or safety. There is no need to send intimate images or anything you are uncomfortable sharing. Use the profile photo uploader for your own pictures; we do not offer a photo scanning service.
40. Should I speak with another member on the phone?
A phone conversation is optional and should happen only when both people feel comfortable. Consider what contact details the service you choose reveals before making a call. You do not owe someone your number, and a friendly call does not establish trust or oblige you to meet.
41. What should make me wary?
Take pressure, threats, harassment, money requests or refusal to respect a boundary seriously. You can end a conversation without debating your decision. Use the Report option on the member profile to raise a concern, and block the person if you want to stop contact. Include useful details when contacting support.
42. When is the right time to disclose my email address and/or phone number?
There is no required point at which you must share contact information. Continue using member messaging while you decide. Messages are associated with your account and can be copied by the recipient, so avoid sharing information you would not want disclosed. Share another contact method only when you choose to.
43. When should I meet face to face?
Meet only when you both want to and have agreed on a plan you feel comfortable with. An online conversation does not create an obligation to meet. You can postpone, cancel or leave even after making plans. Take more time if the other person is pressuring you.
44. Where should we first meet?
Choose a familiar public place, arrange your own travel and tell a trusted person where you are going. Keep your phone available and a way to leave independently. If travelling to another city, arrange your own accommodation. Change or cancel the plan if it becomes uncomfortable; these precautions cannot guarantee safety.
45. How do I search for other members?
Use the member search controls and the criteria available in your account, such as age and location. Review your criteria if results are too narrow, and keep your own account location accurate. Additional filters may depend on membership. The current search screen is the guide to supported options; this service does not offer saved searches.
46. I have registered a while ago but I cannot log in?
Start with the sign-in method you originally used and the message shown on screen:
- Use password recovery if you have forgotten your password.
- Try the same Apple or Google account if you registered with that provider.
- Follow any email confirmation or account restriction instructions shown.
- Check that you are using the email associated with your account.
- A permanently deleted account cannot be restored through password recovery.
If you still cannot sign in, email [email protected] with a description of the problem. Do not send passwords or verification codes. Support cannot retrieve your existing password.